Parent Portal Support Page

My ASW Key - Frequently Asked Questions

• I can’t find the email… can you resend it?

  • Please contact Help@my.aswarsaw.org

• I forgot my username. How can I restore it?

  • Please contact Help@my.aswarsaw.org

• How do I log in?

• How do I change my password?

• I forgot my password. How can I restore it?

  • CLICK HERE If you have turned on 2-Step

  • If you have not turned on 2 Step: write help@my.aswarsaw.org

• How to set up 2 Step Verification?

  • CLICK HERE to set up 2 Step Verification

• I am seeing the wrong children when I logged into PowerSchool.

  • Please contact Help@my.aswarsaw.org

• I do not see all my children when I am logged into PowerSchool.

  • Please contact Help@my.aswarsaw.org

• My ASW Key credentials are not working for me (remember username and password). I cannot login. What should I do?

  • Please contact Help@my.aswarsaw.org

• I am logged in but I see my personal email inbox, not the school one. What should I do?

  • CLICK HERE to Sign in to multiple accounts at once

• How do I receive ASW messages on my phone/iPad/PC?

  • How to videos and instructions HERE

• How can I forward ASW email to my personal email?

  • Unfortunately you cannot forward ASW emails but you can add the account to existing mail apps like Gmail, Outlook or Apple Mail, you can also add your account to your android phone details HERE

• Who can I call for help?

  • Please contact Help@my.aswarsaw.org

• My username is too long? Can I change it?

  • Please contact Help@my.aswarsaw.org

• How can I change my username/email address?My username is spelled incorrectly. Can that be changed?

  • Please contact Help@my.aswarsaw.org

• How can I change my display name?

  • CLICK HERE to change your Display Name

• My information in Managebac / Seesaw is wrong

  • Please contact Help@my.aswarsaw.org

• I am not receiving Google classroom or ManageBac notifications

  • Please contact Help@my.aswarsaw.org